Refund & Return Policy
Welcome to the services of Prof. Kalid. We value every client and aim to provide our spiritual, traditional healing, consultation, and related services with professionalism, respect, and care. This Refund & Return Policy explains when refunds, cancellations, exchanges, or returns may be available.
1. Services
Because spiritual consultations, traditional healing sessions, readings, guidance, rituals, and other personalised services are prepared or delivered specifically for each client, payments for services are generally non-refundable once the service has commenced or been completed.

If you have booked a service but need to cancel, please contact us as soon as possible.

Cancellation before an appointment

Where possible, cancellations made sufficiently in advance may be eligible for:
  • A rescheduled appointment; or
  • A refund, subject to any applicable booking or administrative fee.

    • Late cancellations or failure to attend an appointment may result in the payment being non-refundable.
    2. Rescheduling
    We understand that circumstances can change. Clients may request to reschedule an appointment by contacting Prof. Kalid before the scheduled appointment time.

    Rescheduling is subject to availability. Repeated cancellations or rescheduling requests may be subject to additional terms.
    3. Digital Products
    Payments for digital products, downloadable materials, online consultations, or other digital content may be non-refundable once the content has been delivered, accessed, or downloaded, except where required by applicable law.

    If you experience a technical problem that prevents you from accessing a purchased digital product, please contact us so that we can investigate and, where appropriate, provide access again.
    4. Physical Products
    If physical products are sold through our website, eligible products may be returned where they are:
  • Damaged upon delivery;
  • Incorrectly supplied; or
  • Defective.

    • You should contact us as soon as possible after receiving the item and provide details of the problem. Photographs or other evidence may be requested to help us assess the issue.

    Items that have been opened, used, altered, or damaged after delivery may not be eligible for return, subject to your statutory rights.
    5. Return Conditions
    Where a return is approved:
  • We will provide instructions for returning the item.
  • The item should be returned in an appropriate condition and, where applicable, with its original packaging.
  • The item may be inspected before a refund or replacement is approved.
  • Approved refunds will normally be made using the original payment method.

    • Return postage arrangements will depend on the reason for the return and applicable consumer law.
    6. Refund Processing
    Once a refund has been approved, we will process it within a reasonable period.

    The time taken for the money to appear in your account may also depend on your bank, card provider, or payment service.
    7. Non-Refundable Circumstances
    A refund may not be available where:
  • A personalised service has already been provided;
  • A client fails to attend a booked appointment without notice;
  • A digital product has already been accessed or downloaded;
  • A physical product has been used or damaged by the customer;
  • The customer changes their mind after a service has been completed; or
  • The request does not meet the requirements of this policy or applicable law.

    Nothing in this policy is intended to remove or restrict any rights you may have under applicable consumer protection laws.
    • 8. Spiritual and Traditional Services
    Our services are provided as spiritual, cultural, traditional, or personal guidance and are not a substitute for professional medical, psychological, legal, financial, or other regulated professional advice.

    Payment for a service does not constitute a guarantee of a particular outcome. Refund eligibility is therefore based on the service or product purchased and the circumstances of the cancellation or return, rather than on whether a client experiences a particular personal outcome.
    9. How to Request a Refund or Return
    To request a refund, cancellation, rescheduling, or return, please contact Prof. Kalid with:
  • Your full name;
  • Order or booking reference, if applicable;
  • Date of purchase or appointment;
  • Description of the issue; and
  • Reason for your request.

    • We will review your request and respond as soon as reasonably possible.
    10. Contact Us
    Prof. Kalid
    Email: profkalidads@gmail.com
    Phone/WhatsApp: +27 71 054 2597
    Website: https://profkalid.com/

    We appreciate your trust and are committed to treating every client with dignity, respect, and fairness.